REFUND AND CANCELLATION POLICY
Fair rules, stated upfront.
Our itineraries are digital services, and personalised plans are prepared using the details supplied by each customer.Effective 9 September 2026Cancellation before work begins
If you ask to cancel before we start preparing your itinerary, we will provide a full refund of the service amount received.
After work has begun
Once itinerary preparation has started, any refund will depend on the work already completed. We will explain the applicable amount before processing the cancellation.
After digital delivery
A delivered itinerary is generally non-refundable because it is a digital product or personalised service. We will still provide an appropriate remedy for duplicate payment, non-delivery or a material error in the delivered file.
Corrections
If the delivered itinerary materially differs from the scope we confirmed, email us within three calendar days of delivery. We will review the issue and correct the itinerary within the agreed scope at no additional charge.
If we cannot deliver
If Out of Office Diaries cannot deliver the agreed service, we will cancel the order and refund the service amount received.
How to request a cancellation or refund
Email hello@outofofficediaries.in with the purchaser's email address, payment or order reference and reason for the request. Approved refunds are initiated to the original payment method and usually appear within 5–7 business days, depending on the bank or payment provider.
Third-party bookings
Refunds for flights, hotels, activities or other bookings made with third parties are governed by that provider's policy and must be requested from that provider.